Premier Support
Why should I purchase Premier Support?
Premier Support is a support option that can be added to any of our CodeSmith Generator licenses. With it you get the following:
- FREE upgrades to new major and minor releases of CodeSmith Generator.
- Priority access to the CodeSmith development team for your support issues.Â
- 1 Business day email response time with priority over standard users.
- Access to bug fixs and nightly builds without waiting for official releases.
Those without current Premier Support will only have access to the version they received at the time of purchase and will have to pay for any major upgrades.
What is the cost of Premier Support?
The cost of Premier Support is $99 for one full year and at the end of the year we send out a renewal notice to remind you of when your support expires so you can renew it before the end of the expiration date. Upon renewing the license, we add the year you paid for to the end of the expiration date.
When can I purchase Premier Support?
Users have the following choices:
- Purchase 1 year of Premier Support at the time of purchasing or upgrading a license.
- Purchase 1 year of Premier Support at a later date. This will include an additional fee on top of the Premier Support cost.
- Pay for support on a per incident basis.
You can purchase Premier Support by following the steps below.
Where can I purchase Premier Support?
New Orders
You can add Premier Support to your cart when adding CodeSmith Generator to your cart.
Existing Orders
You can purchase Premier Support by visiting the Premier Support Renewal Form and entering your CodeSmith Generator license key.